Hospital Audit, Risk & Compliance Software

Selected Healthcare Customers

ViClarity Hosptial Solutions

Healthcare regulatory compliance is a difficult and frustrating space to manage. Whether it's HIQA, CQC or JCI, hospitals are constantly trying to stay up to date with the latest regulations coming on stream. Trying to manage the audit and compliance process on paper is time consuming and leads to a slow reporting process and a lack of accountability and transparency.

The ViClarity Quality Management System for hospitals greatly reduces the resources needed and the costs associated with healthcare regulatory compliance. The system is a centralised location for managing areas such as auditing, risk, quality and regulatory compliance. Reports can be generated across hospitals or departments in one click. Our healthcare clients have leveraged on the efficiency of our solution and can confidently maintain compliance with HIQA, CQC, JCI or other regulations. 

Quality Management Components

Compliance Management

Track and manage all of your hospitals compliance obligations in one centralised solution. Report across individual ward, hospital or on a group level.

Incident/Complaint Management

ViClarity automates the incident & complaint management process making it more efficient and requiring less resources. 

Risk Management

The ViClarity Risk Management solution enables hospitals to spend less time collecting and collating risk data and more time analysing it. 

Surveys & Patient Experiences

From surveying staff members to gathering the latest patient experiences, ViClarity's survey tool automates the collection & collation of survey results. 

Quality Management

Automate the audit process allowing the hospital to measure, improve and report on quality measures, performance analytics and more.

Policy Management & Staff Signoff

Upload, edit & manage policies on ViClarity's policy management solution. Allow staff to review and sign-off on new policies in one central solution.

Compliance Management

Streamline your compliance efforts with ViClarity's all-in-one compliance solution. Choose from our large range of regulatory templates mapped to regulations from HIQA, CQC, JCI and more our build in your own compliance checklists on our customisable solution.

Information is gathered in real time and displayed on a live dashboard allowing managers to see any areas of noncompliance quickly and easily. Mitigating actions can be created and tracked in the system ensuring non-compliant areas become compliant.

Compliance Solution Features:

  • Regulatory Templates – Choose from our large suite of regulatory templates which cover all audits within each regulation. These templates can be modified to suit each individual organisation.
  • Real Time Compliance – Analyse compliance in real time on ViClarity’s live dashboards allowing for real time identification of non-compliance. Trackable actions can be assigned to areas of non-compliance and managed through the system.
  • Satisfy The Regulators – Prove compliance to regulators and present compliance reports to the board with one click, highly configurable reports and dashboards.

Risk Management

From assessing individual risks to monitoring key risk indicators (KRI's) and controls, ViClarity brings all of your ERM information together. ViClarity automates your processes to enable officers to spend less time chasing information and more time analysing the performance of the risk and compliance controls in your organisation.

Risk Management Solution Features:

  • Risk & Control Library – Choose from ViClarity’s large range of sample risks and controls which are updated on an ongoing basis.
  • Report – Provide your stakeholders with the latest information on your organisations top risks. Our system has interactive dashboards and heatmaps so you can review and drive business decisions.
  • Automated Risk Data Collection & Collation – Risk owners input there risk & control data and this information is available for management to view and report on organisation wide.

Quality Management

The ViClarity Quality Management module allows you to measure, improve and report on quality measures, performance analytics and more. Choose from ViClarity's suite of quality audit tools for areas such as Hygiene control, Medication, Nutrition & Hydration, Care Plans and many more.

ViClarity's process enables you to conduct scheduled and unscheduled audits to ensure quality standards are met at all times. The automated management of quality means patients, staff and your bottom line all benefit because less time spent managing data means more time improving patient care.

Quality Management Solution Features

  • Operational Efficiency - Proven to save hospitals an average of 50% of time spent on collecting and collating quality audits.
  • Shift In Culture - The solution promotes a culture of accountability and provides complete transparency as all tasks completed and outstanding come with a complete audit trail.
  • Audit Tool Templates - Choose from ViClarity's large suite of audit tool templates and customize them to suit your own hospital.

Incident/Complaint Management

ViClarity's end to end Incident/Complaint Management tool enables organizations to log, track, manage and report on incidents & complaints quickly and easily. Incidents/Complaint forms can be filled out by staff or users on a laptop, tablet or smartphone and the person responsible for reviewing them will be notified in real time of the incident.

The automated nature of logging and reviewing incidents/complaints allows for quicker resolution and removes the time lag from manual processes where paper work needs to be filled out and sent for review.

Incident/Complaint Solution Features:

  • Ease Of Logging - Users can easily log incidents or complaints by clicking a "Log" button and these can be reviewed in real time by the responsible management.
  • Real Time Analysis - All incidents and complaints will be displayed in a centralised dashboard for management to review. The removal of paper based complaint and incident forms make the process more efficient for everyone.
  • In Built Action Tracking - The solution comes with a full action tracker which allows managers to assign actions to rectify the complaint or incident. These actions can be assigned owners and fully tracked to closure ensuring the incident is signed off.

Surveys & Patient Experiences

Improving and sustaining the quality of hospital care is an international challenge. Patient experience data can be used to target improvement and research.

ViClarity's Survey Tool is the most advanced patient experience tool due to it's wide range of question types and reporting capabilities. The survey tool is also fully customisable and can be used to track employee satisfaction levels and to conduct anonymous internal or external surveys.

Survey Tool Solution Features

  • Live Performance Metrics - Survey results are displayed in real time as soon as completed and reports can be produced quickly and easily.
  • Instant Resoultion - The tool allows you to quickly identify areas of concern and assign corrective actions. Ongoing negative patient experiences can be avoided in the long run.
  • Issue Identification - Real-time view of performance across all areas and early identification of under performance.

Policy Management & Staff Sign Off

The ViClarity solution incorporates a full document management section which allows managers to upload documents & policies to the system and present them back to end users. Policies can be edited and uploaded through the system and it has a full version control ensuring everyone is aware of the latest version of the policy.

Using this module, management can ensure staff are presented with the correct version of the document at all times. Staff can sign off that they have read and understand the policy and test questions can be set up to evidence that the user has read the new policy.

Policy Management Solution Features

  • Document Storage - Store an unlimited number of files and versions of policies on the ViClarity platform.
  • Policy Sign Off - Send out email notifications to the relevant staff members to remind them to review new policies. Get live analysis of who has or hasn't reviewed policies.
  • Multi User Access Levels - Pick and choose which employees can review policies by department, job role, location etc.

Book a demonstration with our dedicated healthcare solutions team