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Incident/Issues/Complaint Management Solution

Solution Guide Request a Demo

Organizations often are too reliant on paper forms and spreadsheet-based incident and complaint tracking processes. ViClarity's end-to-end management tool allows organizations to automate those manual processes to save time—no more rush to finish reports in time.

Log, track, manage and report on incidents and complaints quickly and easily. The automated nature of logging and reviewing in the ViClarity platform allows for quicker resolutions and eliminates the lag times associated with more cumbersome manual processes.

Solution Details & Why Each One Matters to You

Features

Benefits

Efficient Data Collection

System workflow allows users to quickly log incidents and input details for review. Managers are automatically notified and prompted to review incidents when required.

Decreased Resolution Time

Automatic notifications and intuitive workflows enable quicker responses in a secure environment.

Customized Notifications

Send customizable email notifications to users based on specified criteria in a workflow. Stay on top of follow-ups and reminders to prevent incidents or complaints from slipping through the cracks.

Increased Efficiency

Eliminate manual administration associated with incident and complaint reporting for time savings and provide real-time views for all key stakeholders.

Dashboards & Reports

Configurable, color-coded dashboards reflect real-time incident or complaint data. Automate the creation of reports based on your team's preference.

Real-Time Analysis

Immediately view all incidents or complaints across locations or regions to improve organization oversight and decision-making efficiency.

Module Linking

With the impact incidents can have on compliance results and risk programs, linking incidents to other modules allows stakeholders to instantly review issues that may affect compliance or risks.

Full Oversight

Linking modules provides full oversight for all stakeholders and ensures that after data is entered once, it doesn't need to be re-entered on numerous occasions.

BFCU Benefits from Efficient Complaint Resolutions

With ViClarity software solutions in place, Boston Firefighters Credit Union is tracking complaints efficiently, from documentation through to resolution.

“It’s great having everything on one platform. The connectivity makes things much more efficient."

- Catherine Guerard,
Vice President of Member Services at Boston Firefighters Credit Union

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Recent/Related Articles

The Secret Strategic Value of Complaints

October 20, 2021

When viewed from a strategic lens, complaints from members, the public, and employees create space for conversations about getting better.

Boston Firefighters Credit Union Optimizes Multiple Processes with ViClarity

October 27, 2023

BFCU partnered with ViClarity for their vendor & complaint management after reviewing their processes and deciding to look for something better.