Complaint Management in Banks & Financial Institutions
Automate your time-consuming complaint management process. ViClarity has heard from many clients that complaint management can be challenging. Tracking complaints in a spreadsheet can be tedious and hard to manage. The ViClarity Complaint Management Solution automates the process, making it easier to log, track, manage and report on complaints as they run through the process.
The automated nature of logging and reviewing complaints allows for quicker resolution and removes the time lag often seen with spreadsheet reviews sent through email.
Complaint Management Solution Features For Banking & Finance
The ViClarity Complaint Management Solution allows for automation and oversight of a commonly manual process.
Log complaints with ease - logging a complaint in ViClarity is as easy as the click of a button. Once logged, the complaint is automatically sent to the next line of review.
Analyse complaints in real-time - view complaints on a real-time dashboard that highlights the progress of items. Getting away from paper-based forms and spreadsheets make the process more efficient for everyone.
Built-in action tracking - assign corrective actions within the ViClarity system to be sent to the action owner and followed up on at assigned intervals. The status of these actions is easily viewed on the live dashboard.
Calculate your potential time savings with ViClarity.
A valuable benefit realised from implementing technology into an audit, risk or compliance program will be the return of time spent on manual processes. Click the button below to use our Time Savings Calculator to see how much time ViClarity could save you.
Time Savings Calculator