Incident/Complaint Management
Automate your time-consuming incident/complaint management process. ViClarity has heard from many clients that incident/complaint management can be challenging. Tracking these in a spreadsheet can be tedious and hard to manage. This solution automates the process, making it easier to log, track, manage and report on complaints as they run through the process.
The automated nature of logging and reviewing incidents/complaints allows for quicker resolution and removes the time lag often seen with spreadsheet reviews sent through email.